Privacy policy

This is our Privacy Notice to you about how we use and share your personal data. We are the Data Controller and our legal name is Olivia May Ltd.

This helps us deliver the right goods. This helps us provide you with the relevant services.

We collect your personal information here.

We do not collect sensitive personal data.

We store your data and use it:

• to carry out checks.
• for research purposes.
• to tell you of changes to our Privacy or other terms
• to be lawful.

By giving us your information, you agree to us contacting you with the information you supplied, including, email, telephone, post, to provide you with information about our goods or services and process payment.

We share it for the above, to provide your goods or services and process payment, to other businesses who will deliver the goods to you, to identify other things you may like. We may share it with others to get the services we need.

We will keep your personal data for 12 months then delete it.

If you do not accept these terms do not proceed. If you do, it means you accept it. You can get copies of what we have about you on request. You have other rights which we support.

This is our Privacy Notice and we control the personal information you give us. We are Olivia May Clothing. We share some or all of your personal data with courier firms to enable us to deliver any good you order. If you do not accept our Privacy Policy, then do not proceed to submit your data. We store your personal data and use it for the purposes set out below and as notified to you from time to time. We reserve the right to change the Privacy Policy from time to time at our absolute discretion. If you have any questions relating to this Privacy Policy or relating to the transfer of your personal data, please contact us at the address below.

We collect the personal information you provide when you register with us in any way to use any of our online or other services. If you give us or we hold your personal information, this indicates that you consent to our using it, and we will treat it in accordance with this policy. We respect your privacy and the choices you make about how you want us to contact you.

Personally Identifying Information - We collect personal contact information such as your name, address, contact details including your e-mail address, mobile number and other provided contact details. We also collect personal data from other sources including :-

- any forms you fill in at any time,

- over the telephone;

We retain your emails as part of our records and may use the information for the purposes set out in this Privacy Notice.

Click here to see our Cookie Policy.

Our websites may provide links to third party websites. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of those third party sites.

We do not collect any special category (Sensitive) Personal Information.

We do not record telephone conversations.

We store your personal data and use it for the purposes set out below and as notified to you from time to time.

We also use your personal data for these purposes:

• to tell you of any changes to our terms and conditions or of our Privacy practices. If you continue to deal with us we will treat that as acceptance of our new Privacy terms. You may object to us by notice in writing to the Contact address.
• for the purposes of historical, statistical or other research purposes (and we will provide a list to you on request)

We may also need to provide it to other firms who provide us with services (such as an IT management firm) to keep our systems running and other services we need. We will take our normal commercial measures to keep your data safe. We will ensure that these parties only process your personal data in accordance with our express instructions.

We may also pass it to outside businesses and others to help fulfil the contract, deliver services and other reasons consistent with this Privacy Notice and others.

We use your personal information to manage and to provide the goods or services ordered and collect payments.

We may also ask voluntary questions during registration for certain services so we can understand our users. We can then personalise services for you.

We use your data to register you to use the website and manage your account.The information we need to register a user is an email address and a password. We may ask further questions for different services. Unless stated, all registration questions are compulsory.

We and others may use this data to make decisions about entering and continuing any transaction with you or any related transactions with you or anyone in your household.

We may also need to provide it to other firms who provide us with services our business needs.

The Searches will not leave a credit footprint and will be automatically deleted after 12 months.

We use your personal data to carry out these searches or checks: which will not leave a credit footprint and will be automatically deleted after 12 months, which does not involve a view of your financial information, just publicly available credit score data as to your status.

credit score data as to your status

We do not carry out age appropriate checks

Where you have given consent to market you, we will send you our marketing and promotional materials for services, products, surveys, competitions, events and other activities we think useful to you.

Where permitted we may market you with the products of carefully selected third parties.

We (and third parties under contract with us) use customer contact information to personalise the types of information you receive from us, to determine customer satisfaction with products and/or services we have provided and to improve the operation of our services to you.

We may combine or match data your personal data for internal business purposes including aggregating information, cross matching and pooling data for effective data management, to understand your needs, improve security, devising, deploying and measuring marketing campaigns and other similar and reasonable business purposes

We use online behavioural advertising (OBA) which allows us to deliver targeted advertising to visitors. As you browse our site, some of the cookies used are advertising cookies, so we can understand what sort of pages you are interested in. It then generates adverts which we believe may interest you based on your use of our site. The OBA techniques we use will not collect personal information such as your name, email address, postal address or phone number. We may also share anonymised behavioral data with advertising partners. This may mean that when you are on other websites, you will be shown advertising based on your behaviour on our website. We may also show you advertising on our site based on your behaviour on other sites you have visited and where you appear to have given permission. This is known as behavioural retargeting and is another form of OBA that allows us and some of our advertising partners to show you ads based on your browsing patterns and interactions with other sites. You can opt out of this form of marketing, but you will still see adverts when you visit our site, they just will not be personal for you

You can withdraw your consent to any marketing at any time by writing to us at the address in the Contact Us section below

We and others may use this data to make decisions about entering and continuing any transaction with you or any related transactions with you or anyone in your household.

SMS / Mobile Terms of Service

The Olivia May mobile message service (the "Service") is operated by Olivia May (“Olivia May”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Olivia May’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Olivia May through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Olivia May. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Olivia May or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Olivia May mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Olivia May or email customerservice@oliviamay.org.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please read our full Privacy Policy.

We will also use it for internal business purposes including effective data management, to understand your needs, improving security of data, for statistical analysis, devising, deploying and measuring marketing campaigns and for such and other reasonable business purposes and operational efficiency improvement.

If we use your personal data to create, develop and test new products this may involve us providing to developers contracted access to your personal data. We will of course limit access and ensure your personal data is properly protected.

Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate governmental or regulatory authorities under applicable law or regulation. We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law

We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, or to protect the interests of our customers. We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, our Group, or to protect the interests of our customers.

Without limiting the above, we may disclose your Personal Data acting reasonably in the following circumstances: (a) to any debt collection agency, credit or fraud monitoring scheme, security agency, or provider of any information relating to you including your personal financial information and details of how you have performed in meeting any obligations you have to us; (b) to any party we have a commercial relationship for the purpose of accounting and auditing; (c) any disclosure as may be required to engage withour professional advisers including, but not limited to, bankers, lawyers, accountants and other consultants; (d) any disclosure within our Data Protection Act notification registered with the Information Commissioner’s Office; and (e) any disclosure as permitted under current UK data protection law.

We will keep your personal data for the time of your trial and for 12 months afterwards so we can see if you wish to try our site again. After that period, we will delete your data except for the fact of your trial use.

We may retain some personal data for historical research or statistical analysis purposes and where relevant reduce it to anonymous form.

We use your personal data for the research purposes notified to you and may retain your data and the results beyond the normal retention period. Once we have no further use for your personal data in this research we will destroy it in accordance with our usual policies for that type of data.

We have put in place procedures and other security appropriate to protect the personal information you share with us. We destroy it using secure or certified methods of destruction when no longer needed.

We do not send data abroad

If you have any questions relating to this Privacy Policy or relating to the transfer of your personal data, please contact us at the address below.

You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes (including company bookkeeping) we may not be able to delete certain information. If information we hold appears to be inaccurate, we will block its use until the position is verified to our satisfaction.

You can correct your personally identifiable information yourself by contacting us with a request for your change. We will change it if you can prove to our satisfaction that our information is incorrect or inaccurate.

You have a right to access your personal data by contacting us as shown below. We may charge you our reasonable costs if your demands are excessive in terms of extent or frequency or are unreasonable in all the circumstances.

You can contact us in the following ways:

• by email to customerservice@oliviamay.org
• in writing to The Barns, Lane End Farm, Kelsall Rd, Ashton Hayes, CH3 8BH for the attention of the Data Protection Officer
• by telephone  +44 (0) 1829 751600