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Delivery

With multiple delivery options we've got something to suit everyone!

Please note quoted delivery times refer to UK working days Monday to Friday, and may be subject to variation across National Bank Holidays. For further information, please contact our Customer Services team via email customerservice@oliviamay.org or call +44 (0)1829 751600.

UK

  • DPD (Standard Delivery*) if ordered by 2pm Mon-Fri - FREE when you spend £200 or more
  • DPD (Standard Delivery*) if ordered by 2pm Mon-Fri - orders less than £200 - £3 charge
  • DPD (Next Working Day by 7pm) if ordered by 2pm Mon-Fri - £6 charge
  • DPD Priority (Pre-10.30am) if ordered by 2pm Mon-Fri - £8 charge
  • DPD Saturday (by 7pm) if ordered by 2pm, Friday - £9 charge
  • Royal Mail Special Delivery if ordered by 2pm, Mon-Fri - £8.50 charge
 *Standard delivery is two working days

Offshore - (Isle of Man, Gibraltar, Jersey & Guernsey)

  • DPD Express Delivery (2 working days) if ordered by 2pm Mon-Fri - £3 delivery charge or FREE when you spend £200 or more

 Europe (EU Zone) - (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lativa, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Guadeloupe, Martinique, French Guiana, Ireland)

  • DHL International & Worldwide (4-6 working days) if ordered by 2pm Mon-Fri - £20 delivery charge

 Europe - (Non-EU) - (Azerbaijan, Albania, Andorra, Armenia, Bosnia & Herzegovina, Iceland, Liechtenstein, Moldova, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City, Morocco, French Southern Territories)

  • DHL International & Worldwide (4-6 working days) if ordered by 2pm Mon-Fri - £25 delivery charge or FREE when you spend £200 or more

    Rest of the World (China, Japan, Brazil, Hong Kong SAR, Australia, New Zealand, United States)

    • DHL International & Worldwide (4-6 working days) if ordered by 2pm Mon-Fri - £25 delivery charge or FREE when you spend £200 or more
    Rest of the World - (Canada)
    • DHL International & Worldwide (5-8 working days) if ordered by 2pm Mon-Fri - £25 delivery charge or FREE when you spend £200 or more

    *We aim for all orders to be dispatched the same working day if you order before 2pm Monday to Friday. However, factors outside of our control may increase dispatch time. 

    All orders are dispatched using courier services outlined and may require a signature upon receipt of the goods.

    During seasonal peaks e.g. Christmas, New Year & SALE periods please allow up to 3 working days for your order to be dispatched on your designated service. If you require any further information on this please contact our Customer Enquiries +44 (0)1829 751600 or email customerservice@oliviamay.org. Please note, at times your order may be split into separate packages.

    All of our parcels are tracked at every point in its journey to you

    You will receive regular email and SMS text services including your order’s expected time and day of delivery from both Olivia May and the selected courier service. Please be aware that should you select Royal Mail service, once leaving the UK the tracking number is invalid until reaching the local postal service within your region which can then be tracked to the door.

    Need an item at a specific date / time?  

    Should you require your item on a specific date and time, we can arrange this when placing an order via an Express Priority service. This request can be selected at checkout and emailed as a note when processing your order. Please note there is a small charge for this service.

    DPD | The Process

    1. Once your order has been successfully completed and is ready to be sent you will receive an email from us confirming the successful dispatch of your parcel(s).
    2. DPD will then contact you via email and SMS text message (if a mobile number has been provided) to confirm your 1-hour delivery window. Please note that this service is only available to UK mainland customers. 
    3. If there is no response when DPD try to deliver your parcel, a card will be left giving you the option to re-arrange collection. They will re-attempt to deliver your parcel up to two times after which it may be returned to your nearest local DPD collection point, or in some cases to Olivia May.
    4. If your assigned date/time is not convenient, you can reply to the email or SMS to rearrange a more suitable delivery option.

    Please note due to courier restrictions, we are unable to ship to some areas of the UK on a next day or weekend delivery service.
    Your local area can be checked on the DPD address lookup page: http://www.dpd.co.uk/service_lookup.jsp

    Not Going to be in?

    Your options:

    1. Have your parcel redelivered to your current address
    2. Redelivered to a different address from £5.50
    3. Pick up from your local depot at no additional cost
    4. Collect from a DPD Collection Point

    You can choose alternative options should the estimated delivery date not be suitable, these include to leave with a nominated neighbour either side or ‘in your safe place’ at your discretion. We will never leave a parcel without permission to do so. Please note that if you select this option, Olivia May and DPD does not accept responsibility for any loss or damage that may occur once it has been delivered.

    If you won’t be in for your delivery or wish to collect from DPD Collection Point this can also be arranged. DPD will show your nearest location, they will contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note if not collected within the required timeframe, it will be sent back to the DPD depot and be returned to us.

    To collect your parcel from DPD Collection Point you will need to bring:

    • Photo ID
    • Proof of Delivery information - Email, SMS from DPD

    Olivia May cannot cover the cost of collections from your local depots or collection points should the receiver not be available on delivery.

    DHL | The Process

    1. Once your order has been completed and is ready to be sent you will receive an email from us confirming the successful dispatch of your parcel(s).
    2. DHL will then contact you via email and/or SMS text message (if a mobile number has been provided) to confirm your delivery window. Where available, you’ll be able to selected a timed window to receive your order. DHL offer our fastest ever service to international customers. You can customise your delivery should the estimated delivery date not be suitable, you have the option to select another date within 5 working days.
    3. If you’d prefer not to sign for your delivery, you can waiver the signature requirement. Please note that if you choose to remove this, Olivia May and DHL does not accept responsibility for the security of your order once it has been delivered and cannot be held responsible for and loss or damage that may occur.

    Not Going to be in?

    Your options:

    1. Have your parcel redelivered to your current address within 5 working days
    2. Pick up from your local depot at no additional cost
    3. Collect from a DHL Service Point
    4. If on vacation - you can request DHL to hold your parcel for up to 30 Calendar days until your return and have it redelivered
    5. If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point. DHL will show your nearest location, they’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. If not collected within the timeframe, it’ll be sent back to the DHL depot and returned to us.
    To collect your parcel from DHL Service Point you will need to bring:
    • Photographic ID - Passport,
    • Driving License

    Please note due to some courier restrictions, we are unable to ship to some remote areas of US, Canada & Worldwide on an express service. 

    Royal Mail | The Process

    1. Once your order has been successfully completed and is ready to be sent you will receive a non-automated email from us confirming the successful dispatch of your parcel(s).
    2. Royal Mail postal service will then deliver your parcel via your local postal service. For UK, this is usually Next Day by 1pm via tracked & signed method, For Europe, this is reliant on your local postal service and Worldwide and Rest of World can take 7-10 working days *up to 3 weeks. Please note that the tracked at every point service is only valid for UK customers. We strongly advise should you wish express delivery an alternative courier is selected. We understand that for some areas, Royal Mail is the preferred choice as a reliable service.
    3. If there is no response when Royal Mail try to deliver your parcel, a card will be left giving you the option to re-arrange collection or collect from your local post office. They will make no re-attempts to deliver your parcel. You should wait at least 24 hours before arranging collection.

    Please note due to legal reasons, we are unable to send any items as a gift and all items and amounts paid will be declared when being posted via Royal Mail service.

    Not Going to be in?

    Your options:

    1. Collect from your local post office
    2. Arrange a redelivery on a nominated day and time

    Security and Liability

    Our couriers ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Olivia May does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a location (e.g shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

    If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return delivery charges to UK.

    As a small business we are reliant on the DPD, DHL & Royal Mail postal services. We do our upmost to ensure the above methods and timings are met.

    Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.

    To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.

    Payment By Credit Card

    If you request delivery to an address other than the credit card statement address we reserve the right to delay or cancel despatch unless the delivery address can be verified. Our secure credit card processor does not disclose credit card or personal details to us.

    Order Cancellation

    You have the right to cancel your order. Should you wish to cancel your order for any item purchased on this website, please notify us as soon as possible via email customerservice@oliviamay.org. On an occasion whereby your order has already been dispatched please refer to our Returns Policy below.

    If you make a purchase that qualifies for a discount and you wish to return or cancel the item, you will receive a refund that includes the discount originally given. If you make a number of purchases and return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s).



    If you have any additional questions surrounding delivery please contact our Customer Enquiries +44 (0)1829 751600 or email customerservice@oliviamay.org.