- FREE Delivery on ALL orders (excluding Magnolia Pearl)
UK– DPD (Next Working Day*)
Europe– DPD Classic (2 to 3 days)
Rest of the World– DPD Air Classic (3 to 6 days)
- Dispatch of ALL goods within 48 hours
*We aim for all orders to be dispatched the same working day if you order before 2:30pm Monday to Friday.
UK- All orders are dispatched free of charge using DPD Next Working Day* as default and may require a signature upon receipt of the goods.
International- All international orders are dispatched free of charge using DPD as default and may require a signature upon receipt of the goods.
During seasonal peaks e.g. Christmas, New Year & SALE periods please allow up to 3 working days for your order to be dispatched on your designated service. If you require any further information on this please contact our Customer Enquiries +44 (0)1829 751600 or email firstname.lastname@example.org. Please bear in mind, at times your order may be split into separate packages.
- Tracked at every point in its journey to you
You will receive regular email and SMS text services including your order’s expected time and day of delivery from both Olivia May and the selected courier service.
Need an item at a specific date / time?
Should you require your item on a specific date and time, we can arrange this when placing an order via an Express Priority service. There is a small fee for this request which can be selected at checkout.
DPD | The Process
Once your order has been successfully completed and is ready to be sent you will receive an email from us confirming the successful dispatch of your parcel(s).
DPD will then contact you via email and SMS text message (if a mobile number has been provided) to confirm your 1-hour delivery window. Please note that this service is only available to UK mainland customers.
If there is no response when DPD try to deliver your parcel, a card will be left giving you the option to re-arrange collection. They will re-attempt to deliver your parcel up to two times after which it may be returned back to Olivia May.
If your assigned date/time is not convenient, you can reply to the email or SMS to rearrange a more suitable delivery option.
Please note due to courier restrictions, we are unable to ship to some areas of the UK on a next day or weekend delivery service.
Your local area can be checked on the DPD address lookup page: http://www.dpd.co.uk/service_lookup.jsp
Not Going to be in?
We will never leave a parcel without a ‘signed for’ signature without your permission – this may be a neighbour either side with your permission. DPD can leave a parcel ‘in your safe place’ at your discretion. We will never leave a parcel without the any of the above.
- Have your parcel redelivered to your current address
- Redelivered to a different address from £5.50
- Pick up from your local depot at no additional cost
Security and Liability
Our couriers ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Olivia May does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a location (e.g shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.
If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return delivery charges to UK.
As a small business we are reliant on the DPD & Royal Mail postal services. We do our upmost to ensure the above methods and timings are met.
Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.
To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.
If you have any additional questions surrounding delivery please contact our Customer Enquiries +44 (0)1829 751600 or email email@example.com.