Delivery

Delivery

Please note quoted delivery times refer to UK working days Monday to Friday and may be subject to variation across National Bank Holidays. For further information, please contact our Customer Services team via email customerservice@oliviamay.org or call +44 (0)1829 751600.

UK

• DHL (Standard Delivery*) if ordered by 2pm Mon-Fri - £3.00 or FREE when you spend £200 or more
• DHL (Next Working Day) if ordered by 2pm Mon-Fri - £6 charge

• Offshore UK (Northern Ireland, Isle of Man, Gibraltar, Jersey & Guernsey) DHL (2 working days) if ordered by 2pm Mon-Fri - £3 delivery charge or FREE when you spend £200 or more

 Europe (EU Zone) – Customs and Duties Paid

• Czechia – DHL Express £27
• Sweden, Poland, Denmark – DHL Express £28
• All other countries within the European Union – DHL Express £25

 Europe - (non-EU)

• Switzerland, Norway - DHL Express:  £28
• Ukraine - DHL Express: £55
• All other non-EU European countries - £25

USA – Customs and Duties Paid

• DHL Express £25 delivery charge or £10 when you spend £200 or more

Rest of the World 

Customs charges are not calculated at checkout. If applicable, DHL will contact you directly before your order is delivered. Please refer to your country’s de minimis thresholds for more information.

• Australia, Hong Kong, New Zealand, Macao, South Korea - DHL Express £30.00
• Canada - DHL Express £25 or FREE when you spend £400 or more.
• China - DHL Express £25
• Japan, United Arab Emirates- DHL Express £32
• Kuwait - DHL Express £28 or FREE when you spend £400 or more.
• Israel - DHL Express £55
  
• All other countries not listed above – DHL Express £25 delivery charge or FREE when you spend £200 or more

*We aim to dispatch all orders placed before 2pm (Monday to Friday on the same working day. Standard UK delivery takes 2 working days. International orders may take 4-6 working days to arrive. Please note that unforeseen circumstances may occasionally extend dispatch or delivery times. 

All orders are dispatched using courier services outlined and may require a signature upon receipt of the goods, if you choose to wavier the signature to a safe place you are taking full responsibility and liability for the parcel, you are able to make amendments directly with the courier company.

During seasonal peaks e.g. Christmas, New Year & Sale periods please allow up to 3 working days for your order to be dispatched on your designated service. If you require any further information on this, please contact our Customer Enquiries +44 (0)1829 751600 or email customerservice@oliviamay.org. Please note, at times your order may be split into separate packages and come from different locations.

Need an item at a specific date / time?  

Should you require your item on a specific date and time, we can arrange this when placing an order if you contact our customer service team for further information.

DHL | The Process

• Once your order has been completed and is ready to be sent you will receive an email from us confirming the successful dispatch of your parcel(s).
• DHL will then contact you via email and/or SMS text message (if a mobile number has been provided) to confirm your delivery window. Where available, you’ll be able to select a timed window to receive your order. DHL offer our fastest ever service to international customers. You can customise your delivery should the estimated delivery date not be suitable, you have the option to select another date within 5 working days.
• If you’d prefer not to sign for your delivery, you can waiver the signature requirement. Please note that if you choose to remove this, Olivia May and DHL does not accept responsibility for the security of your order once it has been delivered and cannot be held responsible for and loss or damage that may occur.
• Refused parcels will result in the return shipment cost being deducted from your refund if not fault of Olivia May.

Not Going to be in?

Your options:

1. Have your parcel redelivered to your current address within 5 working days
2. Pick up from your local depot at no additional cost
3. Collect from a DHL Service Point
4. If on vacation - you can request DHL to hold your parcel for up to 30 Calendar days until your return and have it redelivered
5. If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point. DHL will show your nearest location; they’ll then contact you to let you know when it’s ready to collect and how long your time frame is to collect your delivery. If not collected within the timeframe, it’ll be sent back to the DHL depot and returned to us the delivery cost will be deducted from your refund.

To collect your parcel from DHL Service Point you will need to bring:

• Photographic ID - Passport,
• Driving License

Please note due to some courier restrictions, we are unable to ship to some remote areas of US, Canada & Worldwide on an express service.

Security and Liability

Our couriers ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Olivia May does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a location (e.g. shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return delivery charges to UK.

As a small business we are reliant on DHL postal services. We do our upmost to ensure the above methods and timings are met.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.

Payment By Credit Card

If you request delivery to an address other than the credit card statement address, we reserve the right to delay or cancel despatch unless the delivery address can be verified. Our secure credit card processor does not disclose credit card or personal details to us.

Order Cancellation

You have the right to cancel your order. Should you wish to cancel your order for any item purchased on this website, please notify us within 12 hours via email customerservice@oliviamay.org. On an occasion whereby your order has already been dispatched please refer to our Returns Policy below.

If you make a purchase that qualifies for a discount and you wish to return or cancel the item, you will receive a refund that includes the discount originally given. If you make a number of purchases and return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s).

If you have any additional questions surrounding delivery, please contact our Customer Enquiries +44 (0)1829 751600 or email customerservice@oliviamay.org.