If our customers do feel they still wish to return an item, we do offer a statutory 14 days returns policy from the date the order is received (this does include Sat & Sun, excluding Bank Holidays). For items purchased within our Cheshire Showroom & Oxford Boutique - a 7 day returns policy is offered.
For customers outside of this policy a credit note is offered valid for 12 months. Customers returning items are required to pay postage for the return of items following the below steps:
STEP 1 - Email us quoting your order number / invoice number. If you'd like an exchange, please include your preferred size so we can ensure availability of stock
STEP 2 - Package the goods in a secure manner including your returns note or packing slip / invoice and the reason for your return *please note if payment was taken via Paypal, a returns slip may not be included in your parcel.
STEP 3 - Read our Returns Policy to ensure you are in agreement with our terms and conditions
STEP 4 - Return the goods to us via a 'Signed For' delivery method - we recommend Royal Mail or a tracked courier method for this service (this must be within 14 days of taking delivery of your goods). This allows us to process your return quickly.
You will be sent a verification email once your return has been received and the refund payment has been processed. This typically takes 7 days to be refunded and in most cases is made within a few days.
Returns remain your responsibility until they arrive in our store.
Missing your packing slip / invoice? Call one of our team on (0) +441829 751600 and we'll email it to you for your reference of payment.
Under the Consumer Protection (Distance Selling) Regulations you have the right to return items sold to you.
Please note that Olivia May do not accept returns for any jewellery purchased. This is due to health and hygiene reasons.
We offer a flexible returns policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the future of refunds or further orders being refused by Olivia May.
If this applies to your account, we will be in touch.