How do I shop at Olivia May?
There are several ways to shop at Olivia May. You can explore bi-weekly homepage features, stylist picks or outfits or visit the new navigation bar found at the top of the page. Simply select the left-hand-menu to filter the menu, then click on the tick box to select the relevant categories and collections such as Designer, Tops. Within each selection - you may further refine your search by multi-selecting the tick boxes.
If you are looking for a particular item, you can use the search box by Description, Designer, Colour, Category or Style.
Once you've made a selection, choose your size and click on Add To Cart. Once you are ready to complete a purchase, visit your shopping bag at the top right-hand corner and click Checkout to begin the checkout process.
How do I place an order?
Can I cancel or modify my order?
Should you wish to cancel or modify your order in any way, please notify us via email at ann@oliviamay.org at your earliest convenience. We make every effort to accommodate your request, any orders which have already been dispatched cannot be guaranteed that the purchase can be cancelled. If you have reviewed your order and need to return it please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.
How do I return an item?
We offer a 14 day returns policy (this does include Sat & Sun, excluding Bank Holidays) on all online orders from the date the order is received. To return your order - you can return your parcel with goods by a Signed For Special Delivery or alternative tracked service within 14 days of taking delivery of your goods. Please note that Olivia May do not accept returns for any jewellery purchased. This is due to health and hygiene reasons. All returns must be in the original condition, unworn and saleable with the original swing tags in place.
We advise your return be sent via a secure postal method to ensure the item can be tracked to us. We advise you mark your returning goods as 'Return Merchandise' if outside the UK - as this assists in its quick journey back to us. This also enables us to locate your account and process your return quickly. Please include your packing slip or invoice & reason for return within the parcel. Our returns address is Olivia May Ltd, 31 Little Clarendon Street, Oxford, OX1 2HU, UK.
How long does it take for my refund to be processed?
You will be sent a verification email once your return has been received and the refund payment has been processed. Credit will be issued as soon as the goods are received back in-store. We do our upmost to ensure all refunds are processed within 48 hours of being received - this may vary during busy periods.
Returns remain your responsibility until they arrive in our store. Should garments be received after the 14 day period, a credit note will be offered. This period is extended by agreement for those returning goods from outside the EEC. In addition International returns (e.g. from USA and Canada) must have a completed Customs Declaration adhered to the outside of the package. Goods that have been damaged whilst in your care will not be accepted.
We do our upmost to ensure all refunds are processed within 48 hours of being received - this may vary during busy periods.
