Our 5 Point Promise

We do this through ‘Our 5 Point Promise’. It comprises an offering of:

1. Selection

With our ‘Outfits’ and ‘Inspire Me’ sections we help customers mix and match items to create the look considering colour trends, fabrics and styles through mood boards. These are updated on a regular basis throughout the season so we can continually offer inspiration.

2. Quality

We will bring you brands that consider very carefully the materials, the finish and the look they create.

3. Value

We aim to bring both exceptional service and highest quality at an affordable price. We add further value through reporting back on latest developments seen from the designer and trade shows of London, Milan, Paris and New York.

4. Delivery

As part of our value commitment, we do not charge our customers for standard postage and packaging. Special Delivery anywhere in the world is free! For all deliveries, we keep customers informed of their order through dispatch email with a tracking number so they can follow orders right to your door.

5. Customer Service

Our service to our customers underpins all our values. We want our customers to be happy with their items purchased and ensure items are received well packaged and meet expectations of the customer. Should our customers have any queries or concerns, we strive to make this simple, easy and efficient. The Olivia May team are on hand to answer customer queries and often do so within the hour, and always within 24 hours.

We appreciate our customers have a true understanding and appreciation for the designers we carry. We serve everyone from architects and writers to textile artists and environmental consultants.

We always endeavour to bring you high quality designers to make you look and feel good. We pride ourselves on working with clients who always demonstrate their creativity across all of their products.

Our designers adopt ideas from all over the world, so no idea is ever too much. We aim to provide designs that are creative and fashionable.

We offer regular updates through our ‘Sign Up’ section where you will have the chance to sample the new season collections, editorial such as our magazine posts and exclusive features including ways to wear and help you plan your new wardrobe seeing the collections work with your most favourite pieces from previous seasons.

We really want to keep the boutique feel with a fun, friendly and inspirational element for you to enjoy.

“Thank you for such a professional service! I love the items I ordered which were beautifully packaged Very happy customer! ”
Caroline A


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