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About You

This is our Privacy Notice and we control the personal information you give us. We are Olivia May Clothing. We share some or all of your personal data with courier firms to enable us to deliver any good you order. If you do not accept our Privacy Policy, then do not proceed to submit your data. We store your personal data and use it for the purposes set out below and as notified to you from time to time. We reserve the right to change the Privacy Policy from time to time at our absolute discretion. If you have any questions relating to this Privacy Policy or relating to the transfer of your personal data, please contact us at the address below.

What Personal Data We Collect

We collect the personal information you provide when you register with us in any way to use any of our online or other services. If you give us or we hold your personal information, this indicates that you consent to our using it, and we will treat it in accordance with this policy. We respect your privacy and the choices you make about how you want us to contact you.

Personally Identifying Information - We collect personal contact information such as your name, address, contact details including your e-mail address, mobile number and other provided contact details. We also collect personal data from other sources including :-

- any forms you fill in at any time,

- over the telephone;

We retain your emails as part of our records and may use the information for the purposes set out in this Privacy Notice.

Cookie Generated Information

Click here to see our Cookie Policy.

Our websites may provide links to third party websites. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of those third party sites.

Special Category (Sensitive) Personal Data

We do not collect any special category (Sensitive) Personal Information.

Telephone Recordings

We do not record telephone conversations.

How We Use Your Personal Data

We store your personal data and use it for the purposes set out below and as notified to you from time to time.

We also use your personal data for these purposes:

• to tell you of any changes to our terms and conditions or of our Privacy practices. If you continue to deal with us we will treat that as acceptance of our new Privacy terms. You may object to us by notice in writing to the Contact address.
• for the purposes of historical, statistical or other research purposes (and we will provide a list to you on request)

We may also need to provide it to other firms who provide us with services (such as an IT management firm) to keep our systems running and other services we need. We will take our normal commercial measures to keep your data safe. We will ensure that these parties only process your personal data in accordance with our express instructions.

We may also pass it to outside businesses and others to help fulfil the contract, deliver services and other reasons consistent with this Privacy Notice and others.

We use your personal information to manage and to provide the goods or services ordered and collect payments.

Online Services

We may also ask voluntary questions during registration for certain services so we can understand our users. We can then personalise services for you.

We use your data to register you to use the website and manage your account.The information we need to register a user is an email address and a password. We may ask further questions for different services. Unless stated, all registration questions are compulsory.

Searches

We and others may use this data to make decisions about entering and continuing any transaction with you or any related transactions with you or anyone in your household.

We may also need to provide it to other firms who provide us with services our business needs.

The Searches will not leave a credit footprint and will be automatically deleted after 12 months.

Credit Searches

We use your personal data to carry out these searches or checks: which will not leave a credit footprint and will be automatically deleted after 12 months, which does not involve a view of your financial information, just publicly available credit score data as to your status.

credit score data as to your status

Age Related Searches

We do not carry out age appropriate checks

Marketing

Where you have given consent to market you, we will send you our marketing and promotional materials for services, products, surveys, competitions, events and other activities we think useful to you.

Where permitted we may market you with the products of carefully selected third parties.

We (and third parties under contract with us) use customer contact information to personalise the types of information you receive from us, to determine customer satisfaction with products and/or services we have provided and to improve the operation of our services to you.

We may combine or match data your personal data for internal business purposes including aggregating information, cross matching and pooling data for effective data management, to understand your needs, improve security, devising, deploying and measuring marketing campaigns and other similar and reasonable business purposes

We use online behavioural advertising (OBA) which allows us to deliver targeted advertising to visitors. As you browse our site, some of the cookies used are advertising cookies, so we can understand what sort of pages you are interested in. It then generates adverts which we believe may interest you based on your use of our site. The OBA techniques we use will not collect personal information such as your name, email address, postal address or phone number. We may also share anonymised behavioral data with advertising partners. This may mean that when you are on other websites, you will be shown advertising based on your behaviour on our website. We may also show you advertising on our site based on your behaviour on other sites you have visited and where you appear to have given permission. This is known as behavioural retargeting and is another form of OBA that allows us and some of our advertising partners to show you ads based on your browsing patterns and interactions with other sites. You can opt out of this form of marketing, but you will still see adverts when you visit our site, they just will not be personal for you

You can withdraw your consent to any marketing at any time by writing to us at the address in the Contact Us section below

We and others may use this data to make decisions about entering and continuing any transaction with you or any related transactions with you or anyone in your household.

General

We will also use it for internal business purposes including effective data management, to understand your needs, improving security of data, for statistical analysis, devising, deploying and measuring marketing campaigns and for such and other reasonable business purposes and operational efficiency improvement.

If we use your personal data to create, develop and test new products this may involve us providing to developers contracted access to your personal data. We will of course limit access and ensure your personal data is properly protected.

Who We Share With

Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate governmental or regulatory authorities under applicable law or regulation. We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law

We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, or to protect the interests of our customers. We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, our Group, or to protect the interests of our customers.

Without limiting the above, we may disclose your Personal Data acting reasonably in the following circumstances: (a) to any debt collection agency, credit or fraud monitoring scheme, security agency, or provider of any information relating to you including your personal financial information and details of how you have performed in meeting any obligations you have to us; (b) to any party we have a commercial relationship for the purpose of accounting and auditing; (c) any disclosure as may be required to engage withour professional advisers including, but not limited to, bankers, lawyers, accountants and other consultants; (d) any disclosure within our Data Protection Act notification registered with the Information Commissioner’s Office; and (e) any disclosure as permitted under current UK data protection law.

Keeping Your Data

We will keep your personal data for the time of your trial and for 12 months afterwards so we can see if you wish to try our site again. After that period, we will delete your data except for the fact of your trial use.

We may retain some personal data for historical research or statistical analysis purposes and where relevant reduce it to anonymous form.

We use your personal data for the research purposes notified to you and may retain your data and the results beyond the normal retention period. Once we have no further use for your personal data in this research we will destroy it in accordance with our usual policies for that type of data.

We have put in place procedures and other security appropriate to protect the personal information you share with us. We destroy it using secure or certified methods of destruction when no longer needed.

Sending Data Abroad

We do not send data abroad

Your Rights and Choices

If you have any questions relating to this Privacy Policy or relating to the transfer of your personal data, please contact us at the address below.

You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes (including company bookkeeping) we may not be able to delete certain information. If information we hold appears to be inaccurate, we will block its use until the position is verified to our satisfaction.

You can correct your personally identifiable information yourself by contacting us with a request for your change. We will change it if you can prove to our satisfaction that our information is incorrect or inaccurate.

You have a right to access your personal data by contacting us as shown below. We may charge you our reasonable costs if your demands are excessive in terms of extent or frequency or are unreasonable in all the circumstances.

Contacting Us

You can contact us in the following ways:

• by email to ann@oliviamay.org
• in writing to The Barns, Lane End Farm, Kelsall Rd, Ashton Hayes, CH3 8BH for the attention of the Data Protection Officer
• by telephone  +44 (0) 1829 751600