We look forward to serving you safely...

Please note: this page will be regularly updated with all the latest information

Staying Covid-19 Secure in 2020

Staying Secure – We confirm we have complied with the government guidance in managing the risk of Covid-19.

Olivia May recognises the importance of assessing and addressing the risks associated with Covid-19. We have followed the guidance from the UK Government for the reopening of our stores and we provide here the current related documents setting out our approach to assessing and addressing Covid-19 risks: 

See our Covid-19 Secure Notice here 

See our Health & Safety Notice here 

See our Cheshire Showroom and Oxford Boutique Government guidance checklist here

Risk Assessment documents are visible in all-stores and will be available online shortly. 

To see how we're making your shopping experience safe - read our FAQ's below. 

Our FAQ page offers guidance on shopping, we encourage you to read through this policy as a guide to the changes you will notice in store prior to your visit. We also advise you to read our delivery policy before ordering to manage expectations on certain delays where local restrictions apply. 

 

COVID-19 - Important information for our customers

Following the government’s recent announcement on further restrictions implemented in response to the pandemic, we wanted to provide you with an update.
We have been delighted to welcome back customers to our Oxford Boutique and Cheshire Showroom when they opened back in June; and thank you for your continued support in following the new health & safety measures in place to protect customers, our colleagues and the service we provide.
As these measures continue to develop we are committed to ensuring we work within the World Health Authority and Public Health England guidelines at all times to ensure your experience with us is seamless and enjoyable.
We remind you that you are still very welcome to shop in-store both at the boutique and showroom which are open as normal, but we kindly ask that you familiarise yourself with the health and safety procedures which are in place. These include the steps outlined below that we have taken to keep everyone safe and reduce transmission risks. 

We kindly ask that you let us know if any particular pieces are of interest so that we can prepare a curated rail. Our stylists are still on hand to assist and advise to ensure the best possible service during your visit. We will continue to do our upmost to serve our customers and partners with the highest delivery of standards possible throughout this period. 


Alternatively, you can book a virtual or face-to-face appointment where you will experience 1-2-1 personal styling to make your selections in the comfort of your own home, or in a shop free of customers. Ask for more details on how to book one of these to get inspired by the service you know and love. 

Oxford Boutique Opening hours: 
Monday - 10am - 5.30pm 
Tuesday - Closed 
Wednesday - Closed 
Thursday - 10am - 5.30pm
Friday - 10am - 5.30pm 
Saturday 10am - 5.30pm 
Sunday - Closed, By appointment only
 
Cheshire Showroom Opening hours: 
Monday - Friday 9am - 5pm 
Saturday - By appointment only


Rest assured, you can continue to shop online from wherever you are. Our online service continues to take and deliver orders safely. We remind you that our couriers now comply with the industry standard protocol which no longer requires customers to sign handheld units.  Instead drivers will sign on your behalf, at your discretion with a ‘Delivered on Authority’ message. We have no current delays and our delivery service continues to offer FREE Next Day Delivery (UK) and FREE Delivery (Worldwide). However we advise you to check our delivery policy for any local restrictions which may affect delivery.


We are confident that we're doing everything in our power to do our bit in meeting this challenge with a response that's effective and proportionate during a period where times are hard. Our website will be regularly updated to provide you with the latest information.
We remain committed delivering the highest levels of quality, craft and creativity and invite you to explore the latest Autumn Winter collections from our designers. We also encourage you to stay up to date on the latest fashion, stories, interviews, styling tips, blogs and videos on fashion, people and lifestyle brought to you by OM Connecting from Olivia May. We hope this will bring you inspiration and comfort over the coming months. Despite everything going on around us, we are doing our best to continue to deliver extraordinary experiences, stay connected and ‘check-in’ with our customers.


We are available at all times to assist 24/7 via our website or email ann@oliviamay.org or through telephone during opening hours at Cheshire Showroom: 01829 751600 and Oxford Boutique +44 (0) 844 3356323.

Stay alert, stay connected, look after each other and we look forward to seeing you soon. 

The OM Team X

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Our Oxford Boutique and Cheshire Showroom are open

We look forward to welcoming you back to enjoy the Olivia May experience. You can expect new designer showcases, inspirational outfits and an exciting new styling service, plus enhanced safety measures to keep our employees and customers safe during your shopping trip. Please note the wearing of a face covering is compulsory across all stores in the UK, since 24th July, and all retail stores as of the 24th September are required to display the NHS Track & Trace QR code to allow customers to 'check-in' on the premises.

 

How we are supporting our customers 

During this uncertain time, we are supporting our customers and staying connected via our brand new OM Connecting page. We are seeking to support charities, our designers and small businesses alike whose efforts are helping communities deal with the effects and impact of coronavirus through fundraising, free giveaways and events and more. Thank you from all of us at Olivia May. 

 

FAQs: your questions, answered

Please note that our team are currently working hard to answer your calls and emails. We aim to respond within 24 hours to provide you with answers to your style queries. Please refer to our FAQ page below before getting in touch as your questions may be answered here. We appreciate your co-operation. FAQ's - Click Here 

 

Customer Services

Please refer to the FAQs above in the first instance as you may find your answer there a little faster. Should you need further assistance and cannot find the answer here or on your recent emails. You can reach us and speak to a member of our team by calling the Cheshire Showroom or Oxford Boutique during the below opening hours. Alternatively, you can also email 24/7 to ann@oliviamay.org or by clicking here. Contact Us

OXFORD BOUTIQUE

Tel: +44 (0) 844 3356323
31 Little Clarendon Street, Oxford, OX1 2HU

CHESHIRE SHOWROOM

Tel: +44 (0) 1829 751600
The Barns, Lane End Farm, Kelsall Rd, Ashton Hayes, CH3 8BH

 

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