COVID-19 - Important information for our customers

Please note: this page will be regularly updated with all the latest information

For Olivia May Ltd, its suppliers and third parties our number one priority is the health and wellbeing of our clients and staff. We continue to adhere to all UK government advice, the WHO (World Heath Organisation) and PHE (Public Health England) guidelines. This includes increased hand washing and clearing of surface areas, a deep cleaning regime and disinfecting of all surfaces daily as well as steaming merchandise and monitoring the wellbeing of our staff in order to support in reducing the spread of COVID-19.

We continue with our taking online orders safely. We are operating online packaging and deliveries with the highest levels of cleanliness and appropriate health and hygiene standards. This includes courier drivers of DHL, DPD and Royal Mail. We will no longer ask customers to sign handheld units and instead drivers will sign on your behalf with a ‘Delivered on Authority’ message on receipt. Our office remains open and we are shipping orders on a daily basis as always.

Although we have temporarily closed our Cheshire Showroom and Oxford Shop, our online web platform and social channels continue to operate as normal. We continue with our promise to deliver personalised experiences and connect with our customers. 
Our delivery partners are shipping worldwide as usual with slight delays of up to 48 hours to certain regions only. We hope you understand that during these unprecedented times and encourage you to check our delivery policy for the latest information when ordering. You can continue to support your favourite independent designers. 

We really appreciate your understanding and continued support during this time and love hearing your feedback! As a business, we support our designers through this challenging time, we ask that you explore their work and some of the smaller, lesser-known designers like Umit Unal, Nodova, Anett Rostel, Hannoh Wessel, Alquema, Rhum Raisin and others. Please join us in continuing to give support to the innovative designers in this world who are committed to the highest levels of quality, craft and creativity. 

For those of you who are staying at home, you can of course explore and shop our website and join us on social media channels and OM Connected page for inspiration. Despite everything going on around us, we are doing our best to continue to deliver extraordinary experiences and are proud to be an independent fashion retailer that champions small buisnesses both in the UK and overseas. Our small team are passionate about what we do – from all of our employees and together with your support we will get through this.

If you need to get in touch, we’re here to speak with you via telephone during the below opening hours or for out of hours queries, product measurements or order enquiries please contact us via email at ann@oliviamay.org and we will respond within 24 hours. We hope you understand that during this difficult period, you may experience some delays with our express delivery service or in reaching our customer service team. We appreciate your understanding and patience as we work through meeting the needs of all of our customers. Our webstore remains open 24/7 and we have lots of new season arrivals for the season.
The health, safety and wellbeing of our customers and team are our upmost priority, and we would like to thank you, our Olivia May friends and family, for your ongoing support and wish you well during this time. We look forward to seeing you all very soon!

Stay safe and best wishes

OM Team x

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How we are supporting our customers 

During this uncertain time, we are supporting our customers and staying connected via our brand new OM Connected page. We are seeking to support charities, our designers and small businesses alike whose efforts are helping communities deal with the effects and impact of coronavirus through fundraising, free giveaways and events and more. Thank you from all of us at Olivia May. 

 

FAQs: your questions, answered

Please note that our team are currently working hard to answer your calls and emails. We aim to respond within 24 hours to provide you with answers to your style queries. Please refer to our FAQ page below before getting in touch as your questions may be answered here. We appreciate your co-operation. FAQ's - Click Here 

 

Customer Services

Please refer to the FAQs above in the first instance as you may find your answer there a little faster. Should you need further assistance and cannot find the answer here or on your recent emails. You can reach us and speak to a member of our team by calling the Cheshire Showroom or Oxford Boutique during the below opening hours. Alternatively, you can also email 24/7 to ann@oliviamay.org or by clicking here. Contact Us

OXFORD BOUTIQUE

Tel: +44 (0) 844 3356323
31 Little Clarendon Street, Oxford, OX1 2HU

Shop Opening Hours
Monday - Saturday 10.00am - 5.30pm

 

CHESHIRE SHOWROOM

Tel: +44 (0) 1829 751600
The Barns, Lane End Farm, Kelsall Rd, Ashton Hayes, CH3 8BH

Showroom Opening Hours
Open Monday - Friday 9.00am - 5.00pm

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