Returns Policy

While we hope that you will love every purchase, if you are not completely satisfied with your goods and you feel you wish to return an item*, we do offer a statutory 14 days returns policy from the date the order is received (this does include Sat & Sun, excluding Bank Holidays). For items purchased within our Cheshire Showroom & Oxford Boutique - a 7 day returns policy is offered.

 

*The item must be in a perfect, resalable condition with all labels and tags attached.”

 

For customers outside of this policy a credit note is offered valid for 12 months. Customers returning items are required to pay postage for the return of items.

Please note that Olivia May do not accept returns for any jewellery purchased. This is due to health and hygiene reasons.

To return your order under the Consumer Protection (Distance Selling) Regulations you can email us, or write to us quoting your order/invoice number, and return the goods to us by “Signed For” Special Delivery or alternative tracked service within 14 days of taking delivery of your goods.

We advise your return to be sent via a secure postal method to ensure the item can be tracked to us. We advise you mark your returning goods as 'Return Merchandise' if outside the UK - as this assist in its quick journey back to us. This will enable us to locate your account and process your return quickly.

Please include your packing slip or invoice & reason for return within the parcel.

All returns should be posted to the below address:

Olivia May Ltd,
31 Little Clarendon Street,
Oxford,
OX1 2HU,
UK

You will be sent a verification email once your return has been received and the refund payment has been processed.

Returns remain your responsibility until they arrive in our store.

Should you need any further assistance or have any queries regarding our Returns Policy & process. Please do not hesitate to contact us below - we will do our upmost to assist you in the process and advise on postal queries. 

 

Exchanges Policy

If you feel you wish to exchange your item, you may do so by contacting us at the earliest convenience and we will be more than happy to assist in your exchange. We can offer this for the same style and alternative styles on occasion and based on stock availability. 

You should return your item using a secure postal method and confirm via email which item you wish to exchange for including the product name, code, size and colour. On receipt of your item, we will post your exchange item to you. Should any difference be owed, this payment will have to be completed before your new item is dispatched. This can be processed via telephone. 

 

Returned Goods

Credit will be issued as soon as the goods are received back in-store. Goods that have been damaged whilst in your care will not be accepted. Garments received after the 14-day period will not be accepted. This period is extended by agreement for those returning goods from outside the EEC.

In addition, International returns (e.g. from USA and Canada) must have a completed Customs Declaration adhered to the outside of the package.

All returns must be in the original condition, unworn and saleable with the original swing tags in place.

 

Manufacturing Faults

A problem with your order?

We check all our pieces before leaving the premises. We advise you check your items on receipt. On the rare occasion your item is faulty, damaged or incorrect our delivery drivers will collect the item from you and return to us FREE of charge on a date and time suitable for you.

Any product with a manufacturing fault will be replaced in accordance with the manufacturer’s guarantee on a like for like basis only. No credit will be given and no alternative product will be supplied.

We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.

In addition to the above, please, see our full Terms and Conditions.

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