Delivery and Returns Policy
- FREE Delivery on ALL orders
- Dispatch of all goods within 48 hours
- UK using Parcelforce tracked at every single point in its journey to you - this can take up to 3 working days during busy periods - e.g Christmas & New Year
- Europe & Worldwide using Royal Mail tracked and signed services
- Europe 5-10 working days
- Worldwide up to 3 weeks
All items subject to availability. As a small business we are reliant on Parcelforce & Royal Mail postal services - we do our upmost to ensure the above timings are met although shipping times may vary during busy periods - should you need your item by a specific date then do please let us know when placing an order.
Free postage worldwide - (excluding Magnolia Pearl orders)
Payment by Credit Card
If you request delivery to an address other than the credit card statement address we reserve the right to delay or cancel despatch unless the delivery address can be verified. Our secure credit card processor does not disclose credit card or personal details to us.
You have the right to cancel your order. Should you wish to cancel your order for any item purchased on this website, please notify us as soon as possible via email firstname.lastname@example.org. On an occasion whereby your order has already been dispatched please refer to our Returns Policy below.
If you make a purchase that qualifies for a discount and you wish to return or cancel the item, you will receive a refund that includes the discount originally given. If you make a number of purchases and return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s).
If our customers do feel they still wish to return an item, we do offer a statutory 14 days returns policy from the date the order is received (this does include Sat & Sun, excluding Bank Holidays). For items purchased within our Cheshire Showroom & Oxford Boutique - a 7 day returns policy is offered.
For customers outside of this policy a credit note is offered valid for 12 months. Customers returning items are required to pay postage for the return of items.
Please note that Olivia May do not accept returns for any jewellery purchased. This is due to health and hygiene reasons.
To return your order under the Consumer Protection (Distance Selling) Regulations you can email us, or write to us quoting your order/invoice number, and return the goods to us by “Signed For” Special Delivery within 14 days of taking delivery of your goods.
We advise your return to be sent via a secure postal method to ensure the item can be tracked to us. This will enable us to locate your account and process your return quickly.
Please include your packing slip or invoice & reason for return within the parcel.
All returns should be posted to the below address:
Olivia May Ltd
31 Little Clarendon Street
You will be sent a verification email once your return has been received and the refund payment has been processed.
Returns remain your responsibility until they arrive in our store.
Should you need any further assistance or have any queries regarding our Returns Policy & process. Please do not hesitate to contact us below:
Olivia May Ltd
General Enquiries (Mon-Fri 9am-5pm) Tel: +44 (0) 1829 751600
General Enquiries (Saturday 10am-5.30pm) Tel: +44 (0) 844 3356323
Credit will be issued as soon as the goods are received back in-store. Goods that have been damaged whilst in your care will not be accepted. Garments received after the 10 day period will not be accepted. This period is extended by agreement for those returning goods from outside the EEC.
In addition International returns (e.g. from USA and Canada) must have a completed Customs Declaration adhered to the outside of the package.
Condition of Goods
All returns must be in the original condition, unworn and saleable with the original swing tags in place.
Any product with a manufacturing fault will be replaced in accordance with the manufacturer’s guarantee on a like for like basis only. No credit will be given and no alternative product will be supplied.
We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.