Olivia May Members

Delivery and Returns Policy


  • Dispatch of goods within 48 hours
  • UK using Royal Mail Special Delivery - up to 3 working days.
  • Europe & Worldwide using Royal Mail tracked and signed services
    • Europe 5-10 working days.
    • Worldwide up to 3 weeks.

Shipping times may vary during busy periods.

Free postage worldwide - (excluding Magnolia Pearl orders)


You have a right to cancel your order for any item purchased on this website, and notify us for a full refund, within 10 working days of placing your order.

To return your order under the Consumer Protection (Distance Selling) Regulations you can email us, or write to us quoting your order/invoice number, and return the goods to us by “Signed For” Special Delivery within 10 working days of taking delivery of your goods.

If you make a purchase that qualifies for a discount and you wish to return or cancel the item, you will receive a refund that includes the discount originally given. If you make a number of purchases and return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s).


All returns must be in the original condition, unworn and saleable with the original swing tags in place. Returns remain your responsibility until they arrive in our store.


Any product with a manufacturing fault will be replaced in accordance with the manufacturer’s guarantee on a like for like basis only. No credit will be given and no alternative product will be supplied. Faulty products must be returned in suitable protective packaging by Recorded Delivery or other delivery service with tracking.

We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.


Credit will be issued as soon as the goods are received back in-store. Goods that have been damaged whilst in your care will not be accepted. Garments received after the 10 working day period will not be accepted. This period is extended by agreement for those returning goods from outside the EEC.

In addition International returns (e.g. from USA and Canada) must have a completed Customs Declaration adhered to the outside of the package.


If you request delivery to an address other than the credit card statement address we reserve the right to delay or cancel despatch unless the delivery address can be verified. Our secure credit card processor does not disclose credit card or personal details to us.