Olivia May Members

Delivery and Returns Policy

Delivery Policy

  • Dispatch of goods within 48 hours
  • UK using Royal Mail Special Delivery - up to 3 working days.
  • Europe & Worldwide using Royal Mail tracked and signed services
    • Europe 5-10 working days.
    • Worldwide up to 3 weeks.

Shipping times may vary during busy periods.

Free postage worldwide - (excluding Magnolia Pearl orders)

Payment by Credit Card

If you request delivery to an address other than the credit card statement address we reserve the right to delay or cancel despatch unless the delivery address can be verified. Our secure credit card processor does not disclose credit card or personal details to us.

Order Cancellation

You have the right to cancel your order. Should you wish to cancel your order for any item purchased on this website, please notify us as soon as possible via email ann@oliviamay.org. On an occasion whereby your order has already been dispatched please refer to our Returns Policy below.

If you make a purchase that qualifies for a discount and you wish to return or cancel the item, you will receive a refund that includes the discount originally given. If you make a number of purchases and return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s).

Returns Policy

If our customers do feel they still wish to return an item, we do offer a 10 days policy (this does include Sat & Sun). For customers outside of this policy a credit note is offered valid for 12 months. Customers returning items are required to pay postage for the return of items.

To return your order under the Consumer Protection (Distance Selling) Regulations you can email us, or write to us quoting your order/invoice number, and return the goods to us by “Signed For” Special Delivery within 10 days of taking delivery of your goods.

We advise your return to be sent via a secure postal method to ensure the item can be tracked to us. This will enable us to locate your account and process your return quickly.

Please include a small note with name of account holder within the parcel.

Return To:

All returns should be posted to the below address:

Olivia May Ltd

31 Little Clarendon Street

Oxford

OX1 2HU

UK

You will be sent a verification email once your return has been received and the refund payment has been processed.

Returns remain your responsibility until they arrive in our store.

Should you need any further assistance or have any queries regarding our Returns Policy & process. Please do not hesitate to contact us below:

Olivia May Ltd

General Enquiries (Mon-Fri 9am-5pm) Tel: +44 (0) 1829 751600

General Enquiries (Saturday 10am-5.30pm) Tel: +44 (0) 844 3356323

Returned Goods

Credit will be issued as soon as the goods are received back in-store. Goods that have been damaged whilst in your care will not be accepted. Garments received after the 10 day period will not be accepted. This period is extended by agreement for those returning goods from outside the EEC.

In addition International returns (e.g. from USA and Canada) must have a completed Customs Declaration adhered to the outside of the package.

Condition of Goods

All returns must be in the original condition, unworn and saleable with the original swing tags in place.

Manufacturing Faults

Any product with a manufacturing fault will be replaced in accordance with the manufacturer’s guarantee on a like for like basis only. No credit will be given and no alternative product will be supplied. Faulty products must be returned in suitable protective packaging by Recorded Delivery or other delivery service with tracking.

We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.